main demo Platform Privacy Notice

This page describes what data we collect when you use main demo and how we keep that data protected. When you register an account, fund your balance, or place a selection on our platform, we receive information about you. We take your privacy seriously and follow data-protection principles to keep your information confidential, secure, and used only for the purposes you authorise.

Our main demo privacy practice covers personal data (your name, contact details, identity documents), financial data (payment method information, transaction history), and behavioral data (your account activity, selections placed, wager history). We explain how we collect each type, who we share it with, how long we retain it, and what rights you have over your data.

We operate across multiple jurisdictions with varying data-protection laws. Where applicable law requires, we comply with regulations such as Indonesia's data-protection frameworks. If you have questions about how we handle your data, contact our privacy team through your account dashboard or email us at the contact address listed at the end of this notice.

What Data We Collect on main demo

We collect data in three categories: registration and identity data, financial data, and behavioral data. Registration data includes your email address, phone number, date of birth, and legal name. We require these details to open your main demo account and verify your identity. Identity data includes scans of your national ID, a selfie, and a residential proof document. We collect this during Know-Your-Customer (KYC) verification before your first deposit — it is required by law in supported jurisdictions to prevent fraud and money laundering.

Financial data includes information about your payment methods (the e-wallet provider, bank, or payment service you use), your transaction history (deposits and withdrawals, amounts, dates, payment method), and your account balance. We collect this to process your deposits and withdrawals, calculate your loyalty tier and cashback, and maintain your account ledger.

Behavioral and activity data

We record your activity on main demo — which games you access, what selections you place, how much you wager, when you log in, and from which devices and IP addresses. We use this data to detect fraud (unusual login locations, suspicious withdrawal patterns), to personalise your experience (showing you relevant promotions based on your game preferences), and to calculate your loyalty tier and weekly cashback. We also use it to comply with anti-money-laundering (AML) rules — if we detect suspicious activity patterns, we may freeze your account and investigate.

We use cookies and similar tracking technologies on our website and app. Cookies allow us to remember you when you return, to keep you logged in, and to understand how you use our platform. We use both session cookies (deleted when you close your browser) and persistent cookies (stored on your device for future visits). You can disable cookies in your browser settings, but this may limit functionality on main demo.

We do not sell your personal data to third parties. We use it only for account administration, fraud prevention, regulatory compliance, and to deliver our service.

How We Use Your Data

We use your data for several specific purposes. First, we use it to provide the main demo service — to process your deposits and withdrawals, to settle your wagers, to credit your winnings, and to manage your account. Second, we use it for compliance — to verify your identity, to prevent fraud and money laundering, and to report to regulators if required by law. Third, we use it for marketing and personalisation — to send you promotional emails, to show you relevant offers in your account, and to recommend games based on your history.

We use your data to calculate your loyalty tier progression and weekly cashback. Your behavioral data (wagering volume, settled losses) feeds directly into these calculations. We also use it for customer support — when you contact us, we review your account history to assist you faster. We may also conduct analytics on aggregated, anonymised data to understand game popularity, user demographics, and platform trends.

Third-Party Processors and Data Sharing

We work with third-party service providers who process your data on our behalf under strict confidentiality agreements. Payment processors (the companies operating DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet) receive your payment information when you deposit or withdraw. Your data is transmitted securely, but we do not control how these payment partners use it — they have their own privacy policies. We share only the minimum data required to process your transaction.

We may share your data with anti-fraud and know-your-customer verification services. These third parties help us verify your identity and detect fraudulent accounts. We also share data with our legal and compliance advisors if required by law or if a dispute arises. In rare cases, if a user commits fraud or violates our terms, we may share information with law enforcement.

Data Security and Retention

We encrypt your personal data in transit (when it travels between your device and our servers) and at rest (when it sits in our databases). We use industry-standard encryption protocols (HTTPS, TLS) and secure password hashing. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify vulnerabilities. Our main demo team with access to customer data is limited and trained in data-protection practices.

We retain your data for as long as your main demo account is active. Once you close your account, we retain your transaction history and identity verification documents for a legal-minimum period (typically seven years in Indonesia, for tax and AML compliance). After that period expires, we delete your data, unless law requires us to retain it longer. We do not retain payment card information beyond the transaction — payment processors handle that data separately.

International Data Transfers

Our servers and databases may be located outside Indonesia. When you use main demo, your data may be transferred to and stored in countries outside your jurisdiction. These countries may have different data-protection laws than Indonesia. By using main demo, you consent to your data being transferred internationally for storage and processing. We choose hosting providers based on security and compliance standards, but we cannot guarantee that international data protection matches Indonesian standards.

Your Privacy Rights and Contact Information

You have the right to access, correct, and delete your personal data. To exercise these rights, log into your main demo account and navigate to Settings / Privacy. You can download a copy of your data, request correction of inaccurate information, or initiate account deletion. For account deletion, we typically process requests within thirty days. We may retain some data longer if law requires it or if you have an outstanding balance or pending transactions.

You have the right to opt out of marketing communications. Every promotional email we send includes an unsubscribe link — click it to remove yourself from our mailing list. You can also adjust notification preferences in your main demo account settings. Opting out of marketing does not affect your account or your ability to wager; it only stops promotional emails and notifications.

If you believe we have mishandled your data or violated your privacy rights, contact our privacy team through your account dashboard or email us at the address provided below. We will investigate and respond within thirty days. If you remain dissatisfied, you may lodge a complaint with the relevant data-protection authority in your jurisdiction. We are committed to resolving privacy concerns fairly and transparently.

Privacy Policy Updates

We may update this privacy notice from time to time to reflect changes in our practices, technology, or law. When we make material changes, we notify you via email and display a notice in your main demo account at least thirty days before the change takes effect. Your continued use of main demo after that notice indicates your acceptance of the updated policy. If you do not agree with the changes, you can request account closure and a refund of your balance.

For questions about this privacy notice or to contact our privacy team, reach out through your main demo account dashboard. We aim to respond to privacy inquiries within seven business days. Our commitment to protecting your data is foundational to our service on main demo — we work continually to ensure your information remains secure and used only for the purposes you authorise.